Effective date: 21 February 2026
Serenity Spa & Wellness (“Serenity”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://serenity-spa-wellness.com/ (“Website”) or interact with us through booking, forms, or communication channels.
1. Information We Collect
We may collect personal information in the following ways:
A. Information You Provide Directly
You voluntarily provide us with personal data when you:
- Contact us via WhatsApp, phone, or email
- Submit an inquiry or booking request form
- Sign up for newsletters or promotions (if available)
Examples include:
- Name
- Phone number
- Email address
- Preferred service
- Appointment date/time
- Any additional notes you include in your message
B. Automatically Collected Information
When you visit our Website, we may collect usage data and technical information such as:
- IP address
- Browser type and version
- Pages visited
- Time spent on pages
- Date/time of access
- Operating system
This data is usually collected through cookies and similar technologies (see Section 4).
2. How We Use Your Information
We use your information for the following purposes:
A. To Provide and Improve Services
- Process your booking requests and send confirmations
- Respond to your questions and messages
- Better understand user behavior to improve the Website and user experience
B. To Communicate With You
- Respond to your messages (WhatsApp, email, phone)
- Send updates or information related to your booking
- Send promotions, offers, or news if you opt in
C. For Analytics & Website Performance
We use analytics tools (e.g., Google Analytics) to understand how users interact with the Website, helping us optimize performance and content.
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties.
We may share information:
- With third-party service providers that help us operate the Website or process bookings (e.g., hosting, analytics, support)
- When required by law, legal process, or government request
- To protect our rights, safety, or property or that of others
4. Cookies & Tracking
Our Website may use cookies and similar tracking technologies to improve your experience and analyze site usage.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help us remember your preferences and gather analytics data.
Types of Cookies Used
- Essential cookies: Required for basic Website functionality
- Analytics cookies: Help measure performance and user behavior
You can manage cookie preferences through your browser settings.
5. Third-Party Services
Our Website may link to third-party services (e.g., WhatsApp, Maps, Social Media).
Each third party has its own privacy policy — we encourage you to review them.
6. Data Security
We implement reasonable technical and organizational measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure.
While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
- Request a copy of your data in a portable format
If you wish to exercise any of these rights, contact us at info@serenity-spa-wellness.com.
8. Children’s Privacy
Our services are not directed to individuals under 18 years old.
We do not knowingly collect personal data from children.
If you believe we have collected information from a minor, please contact us immediately and we will take steps to delete it.
9. International Users
Your personal data may be transferred to — and processed in — countries other than your place of residence, including where our servers and service providers operate.
By using our Website or booking services, you consent to data transfer and processing under this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy occasionally.
The Effective date at the top reflects the latest version. Continued use of the Website after updates means you accept the policy changes.
11. Contact Us
If you have questions about this Privacy Policy or want to review, update, delete, or restrict your data:
📧 Email: info@serenity-spa-wellness.com
📱 WhatsApp/Phone: +20 122 522 5444
🏠 Location: Serenity Spa & Wellness, El-Nasr, Hurghada, Red Sea Governorate 84511
🌐 Website: https://serenity-spa-wellness.com/