loading
Talk To An Expert

Effective date: 21 February 2026
Welcome to Serenity Spa & Wellness (“Serenity”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website and any booking or inquiry made through it.

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.

1) About Serenity Spa & Wellness

Business name: Serenity Spa & Wellness
Location: Serenity, El-Nasr, Hurghada, Red Sea Governorate 84511
Contact: info@serenity-spa-wellness.com
WhatsApp/Phone: +20 122 522 5444
Opening hours: All Days, 09:00 AM to 7:00 PM

Bookings: The website currently directs bookings primarily via WhatsApp/phone and does not operate an online checkout system.

2) Website Use

You agree to use the website lawfully and not to:

  • misuse, disrupt, or attempt to access areas or systems you are not authorized to use;
  • copy, scrape, or republish website content except as allowed by law;
  • upload or transmit malicious code or harmful content.

We may suspend or block access if we reasonably believe the website is being misused.

3) Services Information (No Medical Advice)

Our website provides information about spa and wellness services (e.g., massages, beauty services, hammam rituals, and tattoo services). This information is for general informational purposes only and does not constitute medical advice.

Massage therapy is commonly used to enhance wellness and may help relaxation, but it is not a substitute for medical diagnosis or treatment.
If you have a medical condition or concerns, consult a qualified healthcare professional before booking.

4) Bookings & Appointments

4.1 How to book

You can request an appointment via WhatsApp/phone or email as shown on the website.
A booking is considered confirmed only when we send you a confirmation message (time/date/service).

4.2 Availability

All appointments are subject to therapist availability, room availability, and scheduling. We may suggest alternate times if needed.

4.3 Arriving late

If you arrive late, your session may be shortened to respect the next appointment. The full price may still apply unless we agree otherwise.

5) Prices, Payments, and Promotions

  • Prices shown on service pages may be listed in a reference currency and are subject to change.
  • Final pricing for your appointment is confirmed at booking time.
  • Some services (especially tattoo services) may be priced after consultation based on design complexity and duration.
  • Payment method(s) and any deposits (if applicable) will be communicated during booking.

6) Cancellations, Rescheduling, and No-Shows

To protect our therapists’ schedules, we recommend the following (you can adjust the timing if you prefer):

  • Reschedule/Cancel: Please notify us at least 24 hours before your appointment when possible.
  • No-show / Late cancellation: We may apply a cancellation fee or request a deposit for future bookings.

If you’d like a different rule (12 hours / same-day), tell me وأنا أظبطها فورًا.

7) Health, Safety & Client Responsibilities

You agree to:

  • disclose relevant medical conditions, allergies, pregnancy status, recent injuries, or skin sensitivities before receiving services;
  • follow staff instructions for safe service delivery;
  • stop a session and inform the therapist immediately if you feel pain, dizziness, burning, or discomfort.

Massage therapy involves manipulating soft tissues and pressure levels can vary.
We may refuse or stop a service if it appears unsafe for you or for our staff.

8) Age Policy

  • General spa services: Minors must be accompanied by a parent/guardian unless we confirm otherwise in writing.
  • Tattoo services: Clients must be 18+ and may be asked for valid identification. (If your policy is “21+” or you allow 18– under guardian consent—قولي واظبط النص.)

9) Hygiene, Conduct & Respect

We aim to provide a comfortable environment for all guests. We may refuse service to anyone who:

  • behaves aggressively, harasses staff/guests, or violates boundaries;
  • is under the influence of alcohol/drugs in a way that affects safety;
  • refuses to follow hygiene/safety instructions.

10) Intellectual Property

All content on this website (text, branding, design elements, photos, and layout) is owned by Serenity or used with permission. You may not copy or republish it for commercial use without written consent.

11) Third-Party Links & Tools

Our site may include links to third-party services such as WhatsApp, Google Maps, or social media.
We are not responsible for third-party websites, their availability, or their policies. Use them at your own discretion.

12) Disclaimer & Limitation of Liability

To the maximum extent allowed by law:

  • We provide the website “as is” without warranties of uninterrupted or error-free operation.
  • We are not liable for indirect losses, lost profits, or business interruption arising from your use of the website.
  • Our liability for any claim related to a booked service is limited to the amount you paid for that service (unless the law requires otherwise).

13) Changes to These Terms

We may update these Terms from time to time. The “Effective date” at the top shows the latest version. Continued use of the website after updates means you accept the revised Terms.

14) Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, and disputes will be handled by the competent courts in Egypt (unless mandatory consumer laws require otherwise).

15) Contact

For questions about these Terms or bookings, contact us:
Email: info@serenity-spa-wellness.com
WhatsApp/Phone: +20 122 522 5444
Address: Serenity, El-Nasr, Hurghada, Red Sea Governorate 84511